ICT reviews customer feedback regularly to improve the level of services provided. For this
reason, we would appreciate if you can fill up the following customer satisfaction survey.
Fields marked with a * are mandatory
Customer Name
Customer Email*
Organization
Position
Date of Survey
General
Question 01
How do you rate our overall satisfaction with our company?
Please ticket on your choice, 5 being best
Question 02
Do you expect to do new business with us in the future?
Please ticket on your choice, 5 being best
Question 03
Do you recommend us for new customers?
Please ticket on your choice, 5 being best
Any recommendation for us to enhance? (30 words please)
Technical Service
Question 01
How do you rate our overall satisfaction with our After-sales support?
Please ticket on your choice, 5 being best
Question 02
How do you rate our technical capabilities in the areas you have tried us?
Please ticket on your choice, 5 being best
Question 03
How do you rate our technical personnel in General?
Please ticket on your choice, 5 being best
Question 04
How do you rate our Projects Management Personnel in General?
Please ticket on your choice, 5 being best
Question 05
How do you rate our time to respond to your technical calls?
Please ticket on your choice, 5 being best
Question 06
How do you rate our time to resolve a technical problem?
Please ticket on your choice, 5 being best
Question 07
Are our technical personnel flexible and cooperative?
Please ticket on your choice, 5 being best
Question 08
How frequent do you use our Service Desk agents to open a support call?
Please ticket on your choice, 5 being best
Question 09
How do you rate your overall satisfaction to our Service Desk agents?
Please ticket on your choice, 5 being best
Any recommendation for us to enhance? (30 words please)
Sales / Pre-Sales
Question 01
How do you rate our overall satisfaction with our Sales support?
Please ticket on your choice, 5 being best
Question 02
How do you rate our overall satisfaction with our Pre-Sales support?
Please ticket on your choice, 5 being best
Question 03
How do you rate our Sales personnel in General?
Please ticket on your choice, 5 being best
Question 04
How do you rate your overall satisfaction on your business knowledge?
Please ticket on your choice, 5 being best
Question 05
Are you satisfied from the quality of bids you receive from us?
Please ticket on your choice, 5 being best
Question 06
Are you satisfied from the responsiveness to your queries?
Please ticket on your choice, 5 being best
Question 07
How do you rate your overall satisfaction on our pricing levels in general?
Please ticket on your choice, 5 being best
Any recommendation for us to enhance? (30 words please)
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