With a strong team of highly qualified, partner certified technical personnel and years of regional experience, ICT technical teams are fully capable of providing Qatar’s enterprise customers with the latest innovative and reliable services that help create efficient and effective business processes and minimize the systems downtime. Our competencies lie in the following Areas:

1- Network , Security , and Communications
2- HP Storage , Blade Servers , Unix , and Software
3- Microsoft Infrastructure Technology
4- Virtualization
5- Software Solutions
6- Projects Management

Always On (24x7 call service):

Customer Services recognize the value of providing dedicated customer support services that focus on helping customers achieve business value. In large distributed environment or even in a workgroup setting customers come in contact with unique issues that has a high impact on the business strategic customers expect their enterprise support needs to be met with accurate responses.

Customer Services offer round the clock remedial support to minimize system downtime and enhance the system availability. Always on (24x7) call service is the service that addresses the customers’ needs. It features:

- Dedicated Technical Account management
- Predefined Timeline commitments to resolve major and critical disability problems.
- On call 24 hours a day, 7 days a week, 365 days a year.
- Priority Queuing.
- Automatic participation of product updates and releases of ICT partners.

ICT 24X7 call service is supported by a reach and continuously updated hot spare parts store that covers all the customers’ equipments that are supported by a 24X7 extended warranty or 24X7 SLAs and AMCs.