As businesses are looking for reducing cost, optimizing their processes, enhancing customer satisfaction, build a system that allows them measure and assess their services delivery, the need for Business Process Automation solutions came up.

ICT offers unique business process Automation solutions to its customers to help them automate and optimize their internal and external processes. This solution involves integration with different systems to deliver its expectations. A typical solution would involve capturing the documents from any source using a unified communication platform, transforming the document to an electronic form, and initiating a workflow system to process the form based on a defined business process, and finally deliver back the output through the unified communication platform. The workflow may need to integrate to the backend applications such as ERP, CRM, Billing, ..etc to receive specific information. This is normally done by integrating with a middleware platform. A typical framework would look like the following :