ICT helps IT organizations successfully replace traditional methods with a new approach that sets IT goals in the context of business outcomes and focuses on value delivered to the business. In doing so, this new approach must foster collaboration both within and across the IT domains of strategy, applications and operations through integrated processes and workflows and the sharing of data and best practices. Only such an approach can help IT organizations consistently deliver the outcomes the business expects and demands. This new approach is called business technology optimization (BTO).

BTO addresses specific challenges within IT strategy, applications and operations, optimizing the business outcomes of team efforts. Here is a list of the main areas that defines what the BTO covers:

Project and portfolio management focuses on demand aggregation, portfolio prioritization, resource allocation and tracking of the projects and services portfolio.

Financial management and analytics consolidate assets and resources, related planning, and execution data across projects and services to optimize decision-support.

Enterprise architecture (more specifically SOA governance) assists in understanding, defining and tracking policies for SOA-based solutions, and in supporting service compliance.

Quality Center governs quality processes and enables QA teams to look at the application from the business perspective and validate the end-user experience before deployment; test based on business risk and manages quality across the application lifecycle.

Performance Center lets you obtain an accurate picture of end-to-end system performance; verify that new or upgraded applications meet specified performance requirements; identify and eliminate performance bottlenecks during the development/quality lifecycle. It validates performance by predicting system scalability, behavior, and performance.

Security validation provides application security testing and vulnerability assessment at each step of the lifecycle, spanning pre-production and operations.

Business service management (BSM) monitors business services from the end-user, application or infrastructure perspective to identify potential service problems before they can cause business outages.

Business service automation (BSA) automates updates and compliance across all elements of a business service including clients, networks, servers, storage and processes.

IT service management (ITSM) provides service integrity by orchestrating the entire service lifecycle from planning to production, including services transition, incident and problem management, and end-to-end change management that spans the application lifecycle, the application/service stack from infrastructure to service, and all the organizations involved.

We help you maintain the links to the business, to control points of end-to-end business service health, a consolidated service desk, change control and impact management, release management and change execution, and compliance and security audits. We provide to the business a higher change success rates, more incidents resolved in less time, increased productivity and reduced cost.